Privacy Policy

Last updated: September 20, 2026

Your DNA Unlocked processes sensitive genetic and account information to provide genomic analysis reports. This policy explains what we collect, how we use it, and the choices available to users.

Information We Collect

• Account details (email, optional name, authentication data)
• Uploaded genome files (e.g., raw DNA exports from major providers)
• Generated reports and derived analysis data
• Billing and subscription identifiers from Stripe (no raw card data stored)
• Operational logs and security events

How We Use Information

• Generate and deliver your reports and protocol outputs
• Provide account access, support, and billing management
• Detect abuse, secure the platform, and troubleshoot issues

Payments

Payments are processed by Stripe. We store Stripe customer/subscription identifiers needed to manage access and subscriptions. We do not store full payment card numbers.

Data Retention and Deletion

Users can permanently delete genome and report data from account settings. Deletion removes uploaded genome files and generated report data from the application database and storage.

Data Sharing

We do not sell genetic data. We only share data with service providers necessary to operate the platform (for example, hosting, payments, and email delivery), under appropriate safeguards.

AI-Written Reports

When you request an AI-written report, we show the selected provider and ask for your agreement before sending relevant findings from your existing reports. The configured provider can be OpenAI, Anthropic, Kimi (Moonshot AI), or DeepSeek. These findings may include genetic markers, reported genotypes, and health-related interpretations. The raw uploaded DNA file and your account email are not included in the report-writing request.

The generated report is saved with your report data. We do not automatically send the same request to a different provider if generation fails. AI chat is a separate feature and currently uses OpenAI. Provider-side handling and retention depend on that provider's policies and the service configuration; deleting data here does not by itself guarantee deletion from a provider's systems.

Security

We apply technical and organizational safeguards to protect user data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

• Access, update, or delete your account information
• Delete your genome/report data permanently from settings
• Cancel subscription billing via the billing portal

Contact

For privacy questions, contact the site operator through the support channel listed in your account.